3D TSI - Multi-System SLA Proposal Generator

📍 Office Profile Management

Select Saved Office Profile

1️⃣ Company Information

Company Logo URL

Logo URL (default uses embedded logo)

Company Name *

Phone *

Website *

Address *

Licenses

2️⃣ Client & Project Information

Customer Name *

Customer's company/organization name

Contact Person

Customer Phone

Customer Email *

Property/Facility Name *

Name or identifier for the property/facility

Property Address *

Enter the complete street address including city, state, and ZIP code

Distance from Office (miles) *

Distance calculated from the selected office (see Office Profile above)

Manual Distance Override (Admin Only)

For admin use only - overrides calculated distance

Prepared By

Proposal Date *

3️⃣ System Selection 0 Selected

💡 Note: Select up to 4 systems to include in this SLA proposal.

📹 Video Surveillance

🚪 Access Control

🔥 Fire Alarm System

🚨 Intrusion Alarm

🌐 Network Infrastructure

💻 VMS Systems

📹 Video Surveillance System Details

Number of Cameras/Ports*

System Type

Camera Manufacturer/Model

System Age (Years)

Recording Device Model

Storage Capacity (TB)

Are All Cameras Currently Online?

Yes

Remote Access Support Needed?

Yes

Known Issues or Special Requirements

🚪 Access Control System Details

Number of Doors/Readers/Ports*

Controller Brand/Model

Card/Credential Technology

Software Version

Approximate Credential Count

Integration Type

Any Offline Doors/Issues?

Yes

Known Issues or Special Requirements

🔥 Fire Alarm System Details

Number of Devices/Ports*

Panel Manufacturer/Model

System Type

Number of Notification Appliances

Last Inspection Date

Inspection Authority

Monitoring Required?

Yes

Trouble/Alarm Conditions

🚨 Intrusion Alarm System Details

Number of Zones/Ports*

Panel Brand/Model

Communication Type

System Age (Years)

Number of Keypads

Central Station Provider

Monitoring Required?

Yes

Known Faults or Issues

🌐 Network Infrastructure Details

Total Network Ports*

Primary Switch Brand/Model

Number of Switches

Router/Firewall Model

Wireless Access Points

Network Management System

VLAN Configuration Present?

Yes

Known Issues

💻 VMS Systems Details

Number of Cameras/Licenses*

VMS Platform

VMS Version

Number of Recording Servers

Total Storage Capacity (TB)

License Type

Software Support Under Contract?

Yes

Known Issues or Requirements

4️⃣ Service Tier Configuration

💡 Automatic Distance-Based Pricing: Rates are automatically calculated based on the distance you entered. The system uses preset annual rates per device in 30-mile increments: 0-30 miles (Standard), 31-60 miles, 61-90 miles, 91-120 miles (Mid-Range), 121-150 miles, 151-180 miles, 181-210 miles, 211-240 miles (Extended).

🥉 Bronze

🥈 Silver

🥇 Gold

💎 Platinum

✓ Select Bronze Tier

📊 Bronze Pricing (Annual Per Device - Auto-Applied Based on Distance)

0-30 miles

$110/yr

per device

31-60 miles

$120/yr

per device

61-90 miles

$130/yr

per device

91-120 miles

$140/yr

per device

121-150 miles

$150/yr

per device

151-180 miles

$160/yr

per device

181-210 miles

$170/yr

per device

211-240 miles

$180/yr

per device

Response Time

Resolution Time

Subtitle

Features (one per line)

✓ Select Silver Tier

📊 Silver Pricing (Annual Per Device - Auto-Applied Based on Distance)

0-30 miles

$170/yr

per device

31-60 miles

$181/yr

per device

61-90 miles

$193/yr

per device

91-120 miles

$204/yr

per device

121-150 miles

$216/yr

per device

151-180 miles

$227/yr

per device

181-210 miles

$239/yr

per device

211-240 miles

$250/yr

per device

Response Time

Resolution Time

Subtitle

Features (one per line)

✓ Select Gold Tier

📊 Gold Pricing (Annual Per Device - Auto-Applied Based on Distance)

0-30 miles

$240/yr

per device

31-60 miles

$259/yr

per device

61-90 miles

$278/yr

per device

91-120 miles

$297/yr

per device

121-150 miles

$317/yr

per device

151-180 miles

$336/yr

per device

181-210 miles

$355/yr

per device

211-240 miles

$375/yr

per device

Response Time

Resolution Time

Subtitle

Features (one per line)

✓ Select Platinum Tier

📊 Platinum Pricing (Annual Per Device - Auto-Applied Based on Distance)

0-30 miles

$320/yr

per device

31-60 miles

$346/yr

per device

61-90 miles

$372/yr

per device

91-120 miles

$397/yr

per device

121-150 miles

$423/yr

per device

151-180 miles

$449/yr

per device

181-210 miles

$474/yr

per device

211-240 miles

$500/yr

per device

Response Time

Resolution Time

Subtitle

Features (one per line)

5️⃣ Additional Terms & Conditions

Terms & Conditions

•  Services covered are limited to the systems selected in the SLA Generator.
•  Work outside the selected system scope requires an approved 3D work order.
•  SLA term follows the proposal (12–36 months) and auto-renews unless canceled in writing.
•  SLA pricing may adjust at renewal with prior written notice from 3D.
•  Invoices are Net-30; late fees may apply under California law.
•  Customer must provide safe, uninterrupted access to all equipment and network paths.
•  Customer is responsible for maintaining proper power, connectivity, and environment for system operation.
•  Exclusions include misuse, third-party changes, obsolete equipment, surges, pests, vandalism, & acts of God.
•  Parts follow manufacturer warranties; 3D labor warranty is limited per SLA level.
•  Response times follow the SLA tier selected; times are estimates, not guarantees.
•  After-hours, holiday, and priority dispatch service may incur additional charges.
•  3D's liability is limited to the total SLA fees paid in the previous 12 months.
•  3D is not liable for indirect, incidental, or consequential damages of any type.
•  Security, access, and fire systems reduce risk but do not guarantee incident prevention.
•  Customer indemnifies 3D for issues arising from misuse, unsafe conditions, or unauthorized alterations.
•  Either party may terminate for cause with written notice and opportunity to cure.
•  Early termination fees apply to fixed-term SLAs canceled without cause.
•  Force majeure events (fire, flood, earthquake, etc.) excuse delayed performance.
•  Agreement is governed by the laws of the State of California.
•  Customer acknowledges full acceptance of all SLA Terms & Conditions by signing.

Additional Notes

• Technician observations reflect the system's condition at the time of inspection. Intermittent, concealed, or environmental issues may not be immediately detectable.
• Certain systems may require firmware updates, software licensing, or hardware replacements in order to qualify for SLA coverage. Any required updates will be quoted separately.
• System performance depends on customer-provided network stability, power quality, internet connectivity, and environmental conditions. Failures in these areas fall outside SLA coverage.
• Coverage applies only to the devices, components, and locations documented in this proposal. Any unlisted equipment is considered outside the scope and will be quoted separately.
• Manufacturer end-of-life (EoL) hardware or unsupported devices may not qualify for guaranteed response times, replacement availability, or performance commitments.
• 3D Technology Services cannot guarantee the performance, reliability, or compatibility of third-party products or systems not installed or maintained by 3D.
• Customer agrees to provide a designated point-of-contact responsible for approvals, scheduling, and access coordination for all service activities.
• Any required facility access, escort requirements, clearance protocols, or after-hours access must be arranged by the customer prior to dispatch.
• Equipment installed outdoors or within uncontrolled environments (heat, moisture, dust, pests) may require additional service frequency due to environmental wear.
• Corrective repairs discovered during routine maintenance or inspections will be documented and may be quoted separately unless otherwise included in the selected SLA tier.